IX Web Hosting Review
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Offering web hosting solutions since 1999, IX Web Hosting has grown to become one of the leaders in internet solutions for businesses and individuals. Though they are seasoned professionals, they continue to strive for efficiency and better plan offerings to their clients. They provide a domestic call center with award-winning service, and continually update their data center to become more efficient and environmentally friendly.
Disclosure: We are a professional review site that receives compensation from IX Web Hosting. We test each product thoroughly and give high marks to only the very best. We are independently owned and the opinions expressed here are our own.
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Reliability (5/5)
With over a dozen years of expertise, IX Web Hosting knows what makes an efficient and reliable data center. Their state-of-the-art facility uses the best servers on Windows platforms through a redundant network that ensures that your website stays active even if one server goes down. They have 24/7 security monitoring and run regular backup. If you aren’t satisfied you can get your money back within 30 days of opening a new account.
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Price Value (4/5)
IX Web Hosting knows that offering value is key to success. But they also know that different web owners have different needs. So with three plans to choose from you can get the best value with everything you need. Basic plans are regularly $6.95 per month but are slashed to only $3.95 per month. The Unlimited Pro plan offers everything you need for a regular price of $12.95, but for a limited time is only $7.95 per month. All plans come with unlimited disk space, data transfer, and lots of free coupons and credits for search marketing.
Control Panel (4/5)
Using H-Sphere as their chosen control panel, administering your web site is a breeze. The features in the control panel allow you to set up all your email accounts and databases, view and customize site statistics, and manage all your files. With simple clicks you integrate the supported scripts for customized web features. With an easy graphical interface users have full access to managing all aspects of their web site.
Customer Support (4/5)
IX Web Hosting offers award-winning support 24 hours a day. Call, email, or chat live with a tech specialist. Or you can set up a support ticket online. IX Web Hosting also offers an online self-support with a host of manuals, articles, tutorials, and even a blog. Follow IX Web Hosting on Twitter to get short, timely messages about web hosting topics.
Overall Value (4/5)
IX Web Hosting offers reliability and affordability and have built trust with thousands of clients over a dozen years. They have certainly emerged as a leader in web hosting solutions for web owners of all sizes.
IX Web Hosting wants to host your website, big or small. Join now for a limited time offer of an all-inclusive plan for only $12.95 $7.95 per month.
Click Here and Get Unlimited Hosting for only $3.95 Per Month Now!
Visit IX Web Hosting Official Site
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Upon entering the site you are hit with a feeling of great things. Right away is a young lady holding an American flag after all. Then as your eyes veer to all corners of the page, you are overcome with a feeling of great features and extra bonuses, all at a low price. While the features and price are above average, the customer service was a little lacking when it came to more than basic questions. However after working things through, they always come through in the end.
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IX Web Hosting made me happy with their best customer care support. They assisted well in finding me a domain name. Well, that created a better outlook to my site.
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I was quite impressed with the innovations they made in my site, generating more traffic. Felt comfortable with the customer care and I am sure this will prolong for a long period.
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The price for their unlimited pro package is too expensive. You can get the same features with another hosting company for almost half the price. A few companies offer money back guarantee but do they really give you your money back easily if you are dissatisfied with their service?
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Although IX Web hosting does provide a reliable service, I think their prices are a little over rated. As others have stated as well they would need to improve the customer support a little bit. Overall I rated them 4 because they are providing a reliable service. And I don’t like the talking lady on their site, I always find it annoying when a website has something like that.
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I used to host with IX web hosting a while back and they used to be very reliable. I later stopped updating that site and didn’t renew when the domain expired. I am surprised to see that the ratings people are giving them are not very high. May be the level of their services has gone down over the years.
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I hadn’t heard of IX Web until I was search round looking for a good web hosting package. I decided to give them a go and they have been fab.
Real easy to use, no hassle, just sign up and away you go. If you’re like me and want an easy life then these guys will help you out!
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The main benefits of IXWebhosting are:
– the greatest Live support that is able to solve any kind of problem in several minutes
– low prices that include wide amount of features and services
– high bandwidth that results in websites running very fast
The IXWebhosting has recently introduced new products that may double visitors of your website and make it more attracting.
One of them is ECHAT.
EChat has literally taken the “complication” out of Chat-ware programs to provide you with the EASIEST Chat solution available on the market today.
Top Ten Reasons to Start using eChat today:
No servers to set up or software to install, just add HTML to your web pages and log in!
Start chatting with your site’s guests in less than 10 minutes!
Compatible with all operating systems and browsers
Reduce Phone Calls & Save Time and Money
Create canned scripts for specific questions, greetings, etc.
Provide better support
Helps convert “visitors” into “buyers”
Your guests can buy with more confidence
Greet your customers with “proactive sales”
Personal approach -Make them feel welcome, greet and offer visit/product assistance
Can handle multiple operators and departments with unlimited concurrent chats
30 Day Money-Back Guarantee
The second service I would like to tell you of is Ecommerce SPAMGUARD.
The main benefit of it: it stops 99.99% of spam.
Ecommerce Spamguard* is the easiest, fastest, & best solution for individuals & businesses to rid their inboxes of spam for good! Most spam is sent in masses by programs not an individual; Ecommerce Spamguard solves this problem by requiring the senders to “identify” themselves as a human. If the sender does not do so, you do not receive the email. You can preauthorize your entire contact list or pick & choose (whitelist or blacklist) who you want to receive email from as you go. View the step by step process.
* No hardware to install
* No software to install
* No software updates
* No upkeep
* No spam messages
* No worries!
If you are interested in these or any other products here is the personal Employee Code for you: “bang”
If you will use it during sign up for any products with IXwebhosting, your order will be processed as first-priority order and in future some specials and discounts will be given by that code.
Kind regard,
Elena Obilets
IXwebhosting specialist
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I have been with ixwebhosting for about 6 weeks now. I haven’t had any problems with their services. The only situation I have came across is that their cPanel does not come with Fantastico. It wasn’t really a problem though since I’m more than capable and often prefer installing things by hand anyway. Uptime, speed, and support have been great though!
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Ixwebhosting is awesome! I have been using them for quite a while and love their web hosting package! It comes with everything and more than what I need to run my blog! Also, no one has ever complained about my website being down or being slow which is important to me!
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i would definately give it overall 5 because i am using it for such a long time and really satisfied with its service though had faced some technical problems in the beginning but they just solved it pretty quickly and before time.Great features which make to stick to their plans..i m happy using it people.
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This will be a long review describing what I have recently gone through with IX web hosting and why I am choosing to leave them.
I have been with IX Web Hosting about 2 years. This company was rated number 1 on this review site at the time I was looking for a web host.
I signed up for the Business Plus plan for $7.95 per month . This plan offered 8 dedicated IP’s for an excellent price. IX web hosting also offered renewal at the same price as long as you stayed with them. Unfortunately, a bargain is not a bargain unless the company that is offering the service can actually provide it without constant issues.
In the two years I have been with IX web hosting I have not really been very active other than putting up a very simple webpage with the assistance of one of my friends. What I have encountered is a lot of spam type email. On more than one occasion I have had over 1000 spam emails in my mailbox. I was told that finally that issue is being addressed and they are putting some time of spam filtering in place on their servers.
Recently I decided to get more active and create both a forum that included a photo gallery on my website. I am a photographer and I have a son who fights amateur mixed martial arts. I have been called to photograph several events and have been asked by the fighters and their families about purchasing images. I called IX tech support and asked them which forum software and photo gallery they recommended.. One of their tech support people suggested to me that I get a copy of E107 for the forum and Coppermine for the photo gallery. I followed that suggestion.
Once I got the software was to read its requirements and then contact IX to see if they supported ImageMagicK and MySQL databases. I was informed they did and those things were available to me under my current hosting plan. Then I noticed that even though I had changed the pointing of my name servers and typed the names of my domains in the control panel on IX hosting, IX never bothered to create or put up the temporary template or place holder each domain. So when I want to my domains the server name and the port number were exposed.
The first big issue I ran into was when I attempted to create a MySQL database. The data base creation went smoothly but when I went to add users it would not allow it. So I called tech support and we walked through it together. When the tech experience the same issue he told me it was on the server side and he would send an email to the administrator and it would take about two hours to fix it and they would notify me by email once it had been corrected.. Of course this delayed my installation of my forum software. I checked in two hours and I had received a notification that the issue had been resolved so I signed on and attempted to add users to the data base. I discovered the issue still was not fixed so I made another call to tech support. After another delay they finally fixed the issue and I was able add a user to the data base.
The second issue arose when trying to load the E107 Forum software through a zipped file onto the web server. I loaded the file in only to get a Bad response from Server Error when I attempted to extract it in the control panel. Of course I generated a trouble ticket only to be told it was probably a browser issues and could I provide more information. I responded and told them that I had used three different browsers attempting to get this to work and still received the same error. Finally I had to expand the program on my desktop which made loading the program take twice and long.
The third issue ran into came when I was attempting to install the coppermine photo gallery which is designed to work with the forum software I had installed as well as many different forum programs. One of the options is the ability to use a thumbnail program called ImagemagicK that I mentioned above. ImageMagick is a program that resides on the server of your web host and has to be enabled for you to be able to use it. You also need the correct data path to enable it to be used with your photo gallery. I called Tech support several times and no one seemed to know the correct data path. I was actually given the wrong data path by tech support on 3 separate occasions. Once I received the correct data path for it, the program still would not install. So once again I called tech support only to be told that permissions had to be enabled for me to be able to install ImagemagicK and that it would take an Admin to enable it. Since I was calling at night, I was told that it would take until the next day to get the permissions enabled. I was also told that I need to file a trouble ticket through their web system in order to get the problem taken care of. So I asked, if I am calling tech support, and they understand there is an issue then why wouldn’t they generate the ticket instead of expecting the customer to jump through hoops to get something on their system corrected.
The forth issue I ran into occurred on the same night. I was continuing to modify my front page of my website and I needed to change some permissions in my program and the control panel on IX Web Hosting would not allow me to do so. So I attempted to use Filezilla which is a third party FTP. The server still would not allow me to change permissions. So once again I called into tech support only to be told that we are sorry we do not support third party software. So I asked for a supervisor and he saw there was an issue on their side that was not allowing me change permissions and finally after fighting with tech support once again and having to ask for a supervisor the problem was corrected.
As you can see, a pattern is developing here and I was starting to get angry.
The fifth issue came up later that evening. I went to back to continue to work on my web site and I click on the control panel and the icon just kept spinning. After several attempts and trying to use different browsers, I called tech support again. I was told by a tech support person “ Oh we are sorry but we are running a maintenance script on the server and you should have access again in 2 to 4 hours. I asked, how come your company did not mail an email notice that they were going to be doing some maintenance and the server would be unavailable during this time period. The tech responded we just don’t.
At this point, I about had enough and the next day I called in and spoke to ask for a management person and complain about my experiences. I ended up with a billing person who was very nice and convinced me to keep my account and offered me 2 free months of service to compensate me. I told him I did not call to get anything for free but accepted 1 month. Then the billing person told me that I was on an old server called CP4 and that the company had moved their servers from Hopkinsville Ky to Ohio because of bandwidth issues. He said there was also a new server called CP8 and he could not understand why they had not switched me to it because the programs I wanted to install actually resided on the new server as a simple script type install. What that means is that I would not have to load up the program manually and should be able to do a 1 button click install. Since I really did not have any content that resided on the old server I told him to switch me. Which brings me to the sixth issue.
The sixth issue to do with the reinstall of my programs. I used the one button install for the E107 program only to have a problem with the with the program not working properly and the front page not showing. When I called tech support, I was told sorry we do not support third party software. When I mentioned this is a program you have in your control panel and use to encourage people to sign up for your service, I was given the same line that this third party software and not supported. Then I pointed out that there control panel was third party software as well and asked if they supported that. I was told well we have a deal with the company writes that program and our company has modified it so we support it. I was told that if I wanted help with the E107 installation that they offered in their control panel that I would have to call back in the morning and ask for a specific person who was the person most experienced with it. When I called the next morning I was told that person was unavailable. What is ironic is that the same person I had talked to the night before answered the phone. That person was given instruction to help me by the person she had told me to call and we attempted to once again install the E107 software that resided in their control panel and on their server.
The CP8 server was running extremely slowly at this time. For some reason we could not get the e107 program to install properly that resided on their server so I told her I had a zipped copy loaded up but I was having problems getting it to extract properly on the IX server. The tech also had problems extracting it so she loaded it down to her desktop to extract it and asked if she could call me back once the 2997 files had been uploaded and we could walk through the install. I agreed and then she and I also agreed that I would upload the coppermine program through my FTP to the site from my side. After waiting for over 2 hours with no call back, I called back into tech support. I talked to another person who told me the tech I was talking to wanted to know if I could call back in 20 mins. At this point I said No and asked for a manager. I was given to a woman who was supposed to be the Manager over the Tech dept. When I told her what happened the tech who was supposed to call me back lied to her and told the manager she had. I informed the manager I had both a land line with an answering machine and a cell phone with voice mail and there was nothing on either one of them. Of course the tech then changed her story. The manager and I then went about installing the E107 program on the new server, but ran into difficulty because the server was so slow, I was put on hold several times during the install process while the manager went to find out why the server was having the speed issues. At some time during the install the Manager gives me the line we really do not support third party installs and needed to get off the phone. Of course I could not believe that I was hearing this again. So when she got off the phone, I called back in to the company and asked to speak to someone in higher management like a Customer Service Manager. I was told they had none. So I asked how do you get to speak to the vice president or CEO of the company and I was informed you don’t. This of course was unbelievable.
I also had a trouble ticket filed outlining my complaints and asking for a call back from the CEO of the company. That ticket is dated Dec 3, 2008 To this date of Dec 17, 2008 I have not had any of complaints addressed in regard to the customer service or tech support complaints. Even so they keep trying to close my ticket and basically I have been ignored.
As you can see there are many problems with the IX Web Hosting Service, I have not listed everything I have experienced but I think you get the idea. I would strongly suggest that you avoid IXwebhosting at all costs.
During the time I have been waiting for a response I opened an account with Blue Host Web Hosting and so far my experience with them has been outstanding. The server appears to be much faster than IX hosting. The customer support is very friendly, and they have both E107 and Coppermine available in their control panel. They also support the install of these programs.
Compared to IX webhosting, Blue host is a breath of fresh air and IX webhosting is a nightmare.
Thanks for reading.
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IX uptime is ok but the best part is the price. How can you find someone else who can offers you dedicated ips for only $4.95 monthly? This features is a unique one and you have to pay around $15-$35 per month for hositing with this features included. A little bit lag in support but still acceptable.
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A bargain is not a bargain unless a company can provide the service they offer reliably. Unfortunately this is not the case with IX web hosting. The poster above seems to think there is only a little lag in support. The truth is that there are major problems with this companies support as well as their customer service.
Price is not everything. Sometimes you get what you pay for.
If your web site is important to your business then you really need to research the web host company you are considering. Extra Dedicated IPs are useless if your web site ends up running extremely slow, the control panel either does not function or runs very slowly, or if setting up a web site on the web host you choose becomes a nightmare.
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I had tried them few times only because of the advertisement credits. Actually whenever my friends ask for help with their sites, I try to find out the offers which maximises the returns on money spent since I know most of my friend’s sites won’t have much traffic to speak off since they are mostly personal blog kind of sites. And if the friend agree I use the ad credits for my own sites. It is not like that I am deceiving them since I don’t charge for the nominal services like installing wordpress or changing themes and they don’t have problem with that.
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IX webhosting is very well priced, I’ll give it that, but I had massive problems with more or less everything I tried to do, especially once I started using dynamic pages on my websites, things ground to a halt on a regular basis. The technical support were little help, insisting I was doing something wrong until proved otherwise.
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I have had to set up an account with IX web hosting for a client of mine and I really had big trouble with this host. The customer service team was not up to par and we frequently experienced downtime.
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I’ve have hosted with IX hosting once and was not really happy with them. They must have been going through some issues with their servers then because they kept having some intermittent downtime. Their price and the services they offer look really good but I was not a statisfied coustomer.
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I’ve been with IX web hosting for just over a year now and, like many others who’ve posted here, it was the price that initially attracted me as my previous host/ package didn’t provide PHP/mySQL for the same price as IX’s ‘Expert Plan’. My experience hasn’t been plain sailing, I have to admit.
After just one month, both of the provided stats engines stopped working. I was in daily contact with their customer support team – each time being told the problem had been fixed, only to log-on the next morning to find it hadn’t. And so on, and so on for the best part of a month until the problem was solved … eventually. One other point is the stats themselves are pretty basic, although I’ve been told that customer support will offer instructions on how to install alternatives (such as AWstats).
My main concern, however, is reliability. Over some months I’ve noticed barely (if any) down-time whilst, quite frankly, other months have been pretty appalling with my site going down for an hour at a time each day, at the very least. This issue did seem to significantly improve as 2008 wore on, but having recently added a database to the site I’m now noticing frequent down-times with the mySQL server. Also, in terms of database administration, PHPMyAdmin takes forever and a year to load the database tables – it’s a task I now always leave until just before I need to pop downstairs to make a coffee. When the servers are running fine my PHP pages load very quickly in general, but adding mySQL into the mix seems to have dramatically slowed things down.
If you’re looking for an affordable host, my advice is this: if you consider the inevitable down-times to be acceptable for the low price, and plan to keep things relatively simple, I’d rate IX hosting as fairly decent value for money. Conversely, if you’re planning to run a fully dynamic/ database-driven site then don’t bother!
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I am totally and completely disgusted with IX Webhosting. It used to be a great host and I recommended it to everyone I could. But something has changed. I believe they got sold. Since then, we have had nothing but endless trouble with this host…
Last year, they proudly moved to a new Data Center. Of course this caused us problems for several months. They kept apologizing, but the problems persisted. After a very long period, things calmed down and remained that way until November…
Without prior warning, IX moved our site to a new server in November. After 60+ hours of calling, using Live Chat, and using the ticket support system, they finally worked out most problems. I felt like I had to beg to get IX to help resolve the problems that they created. I lost an entire weekend fighting them. The IX response times average between 12-24 hours…
Then again this January, IX updated all of our cgi-bin files in our domain and all of our sub-domains recreating the problems that were caused in November’s unnecessary server move. Again, it took over 60+ hours to get our site up and running. I had to find workarounds to get our site up and running, and amazingly, IX tried to take credit for getting our site up and running again even though they had nothing to do with it…
Even though our site is up and running now, we still have many problems. After 176 hours of fighting IX for help, they have yet to correct the Cron job errors that still plague our site…
The last two days, the server has crashed in the evening requiring another call to IX to get the server restarted/reset and our site back online. This was the same pattern that plagued us after the Data Center move last year. And early every morning, the page load response times drag down to a crawl. This seems to start between midnight and 4 AM every single night. The other day, the slowness continued well into the following day. We get an apology from IX each time this happens, but they don’t seem to be doing anything to permanently correct it…
IX has tried very hard to blame these problems on our code, which worked fine before the server move in November and again up until January. IX does not want to take responsibility for their actions and it is frustrating and disgusting dealing with them. I cannot in good conscience recommend IX Webhosting to anyone until they improve the skills of their own Technical Support staff. It wouldn’t hurt if they hired a few more knowledgeable people to improve their response times too. Waiting 12-24 hours for each new response to a ticket is totally unacceptable. With IX’s lack of effort, a resolution to a problem can drag on for days and weeks. IX does the bare minimum to assist its clients and they do it as slow as they possibly can…
Dealing with IX technical support gets real old real fast. I wouldn’t wish this on anyone…
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IX Web Hosting has truly impressed every business thinker/seeker with its huge clien-base and services. It feels good to enjoy so many quality attributes at a low cost.
One specific area they need to concentrate on is their Technical Support which is lagging in many aspects and isn’t able to support the ever-growing database. Though the solution always crops up but only after much hue n cry.
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IX Web Hosting are good enough. That’s all I can say about them. They have good prices, they are reliable and have nice customer support. But so does everybody else, from what I know. They should have more pow! more charisma, I don’t know, something to make them even better than how they are.
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Good enough, you say? Man, you must not have used IX web hosting, then, because they’re perfect. Always answering their phones, always helpful with customers in need, such as me. I’m always in need of good support. And the price is great, the websites never crash. I don’t know what you’re looking for, but for me it was a perfect experience.
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It has been over one year now that I have been hosting 4 of my sites with IX Web. Not once have I had any issues with this hosting company so I am therefor rather surprised to read some of the very negative reviews on here. It makes me wonder if we are hosting our sites with the same company.
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Working with IX web hosting has proven to be a mediocre experience. Mind you, it wasn’t bad, but it wasn’t good either. They did their job, sometimes against their will, but they managed to do it. So mixed feelings about them. Would probably not recommend them for big jobs.
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I have hosted 4 sites with IX Web Hosting in the past but I had to change as I was just not satisfied with this hosting company. I was not happy with how much I had to pay for the provided hosting service and the customer support staff were not very friendly.
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I just love IX Web Hosting. They provide web hosting services with the utmost competency. I’ve been with many web hosting service providers, but none matched the skill and courteousness of IX Web Hosting. And they’re very reliable too, I’ve never had issues with them.
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Like my friend Vian used to say, you can’t make an omelet if you’ve got the eggs but you don’t have hands, ha ha ha. So that’s why I got my hands right here, IX Web Hosting. This beautiful company provides such a reliable web hosting solution that, basically, the eggs scramble themselves. And you get money. Now that’s service!
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Just like Jesus, walking on water, so does this company, IX Web Hosting hosts sites on the treacherous waters of the world wide surfing board. So I’m deeply grateful and feel privileged to be working with such pillars of great web hosting. Great customer service, would fully recommend further. Thank you guys!
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Oops, you gave god an overall rating of 3. What’s up with that? It’s apparent that IX has it’s shills working this review board. You cannot trust the last few reviews. They were most likely bought and paid for in full by IX Webhosting…
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IX is very bad and slow 🙁 I moved all sites to avahost.net. now everything is ok. 🙂
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Though they’re easy to use and easy to work with, and have some very helpful customer support, I find that they seem to have a lot of issues, such as not supporting third-party software and having a lot of permission issues.
That’s usually when I have a problem, if my hosting company doesn’t let me control my site like a puppet, then I’m simply not interested.
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Why this is in the top five is beyond me. They’re mediocre at best. There is absolutely nothing special about what they offer, and they’re a prime example of “You get what you pay for.”. Besides, hotlink protection? I can code that in myself thank you.
Put down an extra few dollars a month and get something worth shelling out for.
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As a programmer, I like how they support so many different programming languages. I actually had two hosting companies since neither supported all of the languages I programmed in, switching to this company really cut down my operating costs.
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Having a few hundred dollars in free marketing got me quite a lot of traffic, and my site quickly paid for itself. Once that was done, I managed to switch hosts and keep my traffic with a better server.
Kind of mean to only sign a contract for the advertising benefits, but that’s business.
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I am not quite sure why so many are having trouble with ix web hosting. May be I do not have the experience, but they worked fine for me. But I am not in need for big data transfers or something like that.
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I can’t say too many awesome things about them, but they do understand that certain things can completely bottleneck a company. The quality of everything is quite uniform, so I don’t get awesome customer service and an idiot running the server.
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IX web hosting is a company which you join to support your videos and if you get into trouble with anything with them, you learn your lesson and move to a better one.
I learned my lesson and i moved to a real good hosting company. In my opion IX web hosting should get a better customer support and they get a better reputation.
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The greatest advantage with ix web hosting seems to be that they have slashed the price recently of the $12.50 plan to $7.75 thereby enabling in the process to have unlimited email accounts, 3 domain registrations, unlimited domains and other advantages. They have thus taken a big step towards attracting a good number of customers.
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Systems step up when nature hits or power goes out is the highlight of the ix web hosting. So much is available at $9.95 a month is amazing indeed. Though I am not hosting any of my web sites with them, I read a lot of reviews about them and in the near future I may opt them.
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After reading the news that iX web hosting is moving towards the 5,00,000 is a great one especially in an era when there is so much amount of competition among web hosting companies. Some of my friends who have hosted with the company have expressed full satisfaction with their service.
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Established since 1999, ix web hosting shows a tremendous growth in their customer figures. They stick to what they say and give no false promises. Their 30 day unconditional money-back gaurantee and availability of different packages for different customers are their cheif features.
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Though ix web hosting seems to hold an average rating with mixed reviews they are in web hosting services for more than ten years. Their experience in web hosting services has helped them to grow in all aspects of good web hosting.
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I am speechless when read the whole review of their service and its wonderful. I always look for good control panel and other features and its readily coming with superior tech. No complain about customer support.
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A small improvement in customer backup which is nothing short at par will improve their service to greater heights. A very good webhosting service available at one of the best price in the market place.
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I’d have to say that you really won’t be disappointed if you decided to go with these guys. They make using the service pretty easy to use. I’m not too sure about the value, but the overall product is good in my opinion.
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Well, to be perfectly honest with you, I’ve seen better web hosting services than IX. I’m not going to say they do a bad job, because they don’t, I just wasn’t overly impressed with things.
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Very nice service provided by IX. They really haven’t ever let me down. Downtime hasn’t really been a huge issue although I’ve heard of some people who did have a few issues. But everything seems to work as advertised.
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Here are my gripes with IX Webhosting, since I’ve been with them 5 years. Before changing providers I wanted to give others my experience.
o They “upgraded” my service 2 years back, and decided to charge me more since my previous option did not exist.
o They have “upgraded” servers about 4 times in the last six months — every time it’s been a nightmare. Over the past week, this last upgrade has caused 4 periods of major downtime, ranging from 2 hours to currently 12+ hours.
o You need to do a GET, before SMTP send of any email. This precludes using their SMTP server on your PDA, your google account, etc.
o Besides offering apologies, their technical support has no muscle to institute changes.
o Their Control Panel (as often as it has been updated) looks like it was designed for kids. After 5 years, I still have issues getting around their site.
If time calling support and server downtime are money to you, then your would be wasting it spending it on them even if this service was offered for free.
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One of the better pricing in the business can be associated to 9 web hosting and they understand the needs of different web masters. We got H-Sphere as the control panel with them, which makes the management of your site a breeze. Several features are available in the control panel such as setting up the databases and email accounts, customize site statistics and controlling your files. They also offer chat, email and phone support which is available 24/7 and you can talk to a tech expert in this period. I also know now that they have a host of material available as support in the form of articles, manuals, tutorials and blogs.
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