Reading the Money Back Guarantee Fine Print
Committing to a contract can make anyone nervous. Committing to a web hosting contract, even on a month-to-month basis, is equally as nerve-racking. Fortunately, most web hosting providers offer a money-back guarantee ranging anywhere from thirty days to “anytime.” The details are in the fine print, however, and it makes sound business and economic sense to ensure you read this fine print before signing on the dotted line.
Money-Back Guarantee Reasons
One of the first things to look for in a money-back guarantee is if it is restricted to specific reasons or if it is “no questions asked.” Guarantees that restrict web hosting clients to a specific set of viable reasons to close their accounts and receive a full refund can be rather difficult and should be avoided if at all possible. Guarantees that rely on a specific set of conditions almost always work to the web hosting provider’s advantage and can be extremely difficult to prove as the burden lays with the customer, not the provider.
With any web hosting provider offering a money-back guarantee, ensure that there are no restrictions attached. This way if you truly are not satisfied with their service, there will be no hassle in getting your initial amount paid refunded.
Money-Back Guarantee Length
Most web hosting providers will offer a money-back guarantee within a specified number of days – 30, 45, 60, 90, and occasionally “anytime.” The longer period of time you have to be able to cancel your account and request your money back, the better obviously. The thing to keep in mind is the longer the amount of time allowed, the more likely there will be conditions attached to the guaranteed. Often, the entire monthly amount (including any set-up fees) will not be refunded – rather, a portion or percentage will be refunded.
The best option to take in this case is the 30 day money back guarantee. This offer will usually not have any “strings” attached and you will receive the full amount you initially paid out.
The Importance of a Money-Back Guarantee
Putting aside the type and the length of money-back guarantees, it is always advisable to seek out a web hosting provider that offers some form of money back guarantee. This will allow you to try out the service, see if it fits and works well for what you require, and allow you to receive at least a portion of your money back should you decide that their service is not working out for you.
It also helps a great deal to look at the previous track record of the web hosting provider in question. If the company has questionable services and offers a no-questions asked money back guarantee, perhaps they may not be the hosting company you should choose. On the other hand, a web hosting company that has a strong track record but may have a bit of a “jump-through-the-hoops” type of money-back guarantee could be one to look into a bit further.
The bottom line is you should always read through the fine print of a money back guarantee and ensure the hosting company you decide upon is able to deliver what they promise.
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